Last updated: 17 May 2026 · Platform: Surfed Marketplace
1. Overview
This Privacy Policy explains how Surfed ("we", "us", "our") collects, uses, stores, and protects personal information when you use the Surfed platform, including the marketplace, surf forecast tools, repair services, and related features.
By using Surfed, you agree to the practices described in this policy.
2. Information We Collect
Account Information
- Name and username
- Email address
- Password (encrypted)
- Profile details (including vendor/store information where applicable)
Marketplace Activity
- Listings and product descriptions
- Uploaded images and media
- Offers, enquiries, and transactions
- Messages between users
- Wishlist and saved items
Vendor and Repair Data
- Repair requests and submissions
- Location or service area (if provided)
- Pricing and service details
- Booking and communication records
Technical Data
- IP address
- Device type and operating system
- Browser information
- Session data and cookies
- Approximate location (derived from IP where enabled)
Platform Interaction Data
- Pages visited
- Search queries
- Feature usage (e.g. forecast, volume calculator, marketplace filters)
- Engagement behaviour (clicks, views, interactions)
3. How We Use Your Information
We use collected information to operate and improve the Surfed platform, including:
- Creating and managing user accounts
- Enabling marketplace listings and transactions
- Operating vendor and repair workflows
- Providing surf forecasts and surf-related tools
- Personalising product and listing recommendations
- Improving search, ranking, and discovery systems
- Sending transactional emails (e.g. account or listing updates)
- Detecting fraud, spam, and abuse
- Ensuring platform security and stability
- Improving user experience and product development
4. Marketplace Content and Public Information
Certain information you submit may be publicly visible, including:
- Listings
- Vendor profiles
- Product descriptions
- Images and media associated with listings
- Public reviews or ratings (if enabled)
You are responsible for ensuring that content you publish is accurate and lawful.
5. User Messages and Communications
Messages sent through Surfed (including buyer-seller communication and repair enquiries) may be:
- Processed to deliver messaging functionality
- Monitored for spam, fraud, or abuse prevention
- Stored for support and dispute resolution purposes
We do not use private messages for advertising purposes.
6. Forecasts, Calculators, and Informational Tools
Surfed provides tools such as surf forecasts and volume calculators. You acknowledge that:
- Forecast data is informational only and may not be accurate
- Surf conditions are subject to natural variability
- We are not responsible for decisions made based on forecast or tool outputs
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Keep users logged in
- Store preferences
- Analyse site traffic and usage patterns
- Improve platform performance and features
You may disable cookies in your browser settings, but some features may not function properly.
8. Analytics and Monitoring Tools
We may use analytics and monitoring services (such as performance tracking or error logging tools) to improve Surfed. These tools may collect usage behaviour, device and browser data, performance metrics, and error logs and crash reports. Where required by law, consent will be obtained for non-essential analytics.
9. Sharing of Information
We may share information with:
- Service providers (e.g. hosting, payment processors such as Stripe)
- Vendors and buyers (as required to complete marketplace transactions)
- Moderation and fraud prevention tools
- Legal or regulatory authorities where required
We do not sell personal information to third parties.
10. Data Retention
We retain personal data for as long as necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements and policies. Users may request deletion of their account, subject to legal and operational requirements.
11. Data Security
We implement reasonable technical and organisational measures to protect user data, including:
- Secure authentication systems
- Encrypted data storage where applicable
- Access control restrictions
- Regular system monitoring
However, no system can be guaranteed 100% secure.
12. User Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your account and data
- Object to certain processing activities
- Withdraw consent where applicable
Requests can be made via Surfed support.
13. Children's Privacy
Surfed is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
14. International Data Use
If you access Surfed outside New Zealand, your information may be transferred and processed in countries with different data protection laws.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When updates occur, the "Last updated" date will be revised and significant changes may be communicated via the platform or email. Continued use of Surfed indicates acceptance of the updated policy.
16. Contact
For privacy-related questions or requests, contact Surfed support via the platform.
Version History
2026-05-17-v1 — Full Privacy Policy for Surfed Marketplace system